Once a player has chosen their online casino and would like to download the software, which is the best option for ease of playing, they may have some minor problems, which can easily be resolved by following a few basic guidelines.
Most online casinos will have an easily accessible list of the system requirements needed to download and operate their online casino software. The system requirements are all the things that a player needs as far as their computers are concerned. It is important to check that you have a compatible system before downloading the software. System requirements include specifications for the Internet connection speed, the monitor resolution, the memory, the operating system, and a few other minor points.
Minimum and Recommended System Requirements
The system requirements are usually available in two separate lists, the first is the minimum requirements needed to be able to run the software, and the second is the recommended list of requirements, which should have no problems in running the online casino software.
If you have less than the minimum system requirements, do not bother to download the software, since it will not work on your computer.
If you have the minimum system requirements, you may run into problems both in the installation process and in running the programs. If you have a slow Internet connection, the download could take a very long time. Before installing the software, it is important to ensure that you have enough hard disc space since when playing online casino games, temporary space is needed on the hard disc for storage. If insufficient storage space is available, the game will most likely freeze.
If you are working with the minimum system requirements, choose the option to install a smaller suite of games when such an option is available.
Re-install the Software
If the software has not installed correctly, or is not running as it should, the best thing to do is uninstall it, and try to install it again. Check to see if the online casino allows quick uninstalls, accessible through the start menu of the online casino folder. If they do, this is the best option at this time. If not, uninstall the software using your operating system in the way you would uninstall any other software.
Deleting the software is not advisable, since files can be left in the system, causing new problems if you try and install the same software later. Part of the uninstall process is that it will delete the software from your system.
Most online casinos provide guidelines to download and install their software. Players usually have the option to do a menu driven installation, which will guide you through the process step-by-step.
Check the FAQs
It is always useful to check the FAQs (Frequently Asked Questions) since it is likely that questions regarding software downloading problems will appear there. You may find help for the exact problem you are experiencing.
Next Step is Customer Support
After you have tried all the above, it is time to contact customer support and see if they are able to help you. Using the live chat option is often the best way to do this since it provides instant answers and help as you try and complete the process. If you have already signed up with the online casino, you may need to give them some details to verify your identity. <b>Never divulge your password,</b> even to customer services.
Although it is unlikely, if nothing else will work, your choices are to either try and use the no download version, which is played through your web browser, or to simply try another online casino.