Finding the Help Function in Online Casinos

June 03, 2011 | Article Category: Online Casinos

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When playing online casino games, players sometimes need a little bit of help. When there are any big issues, or unsatisfactory help via the online casino software, players should contact the online casino's Customer Services department.

Most of the necessary information for the online casino games is provided on the game screen, however, for some basic questions about a specific game that do not show up because of lack of space, there is usually a Help button or function available for use. Because it may not always be obvious to players where this Help function is available, the following information will give brief explanations about where the main online casino software providers locate their Help buttons.

Not only are the Help functions found in different locations on the game screen, but they are also found set up in different ways, sometimes the Help can be found as a button, and other times, it could simply be a Tab, or in a list at the bottom of the page. Once the player has located the Help function, the information will be offered to players in different formats by different online casino software providers.

Microgaming

Microgaming always tries to make their interface as user friendly as possible. The Help function can be found symbolized by a '?' sign. The '?' button can be found at the top of the screen in the corner on the left hand side. Once a players clicks on the Help function, they will find a number of tabs that will give them guidance for various aspects that they may need help with that are applicable to the current game.

As an example, when playing bonus slots games, when clicking on the '?' function, the tabs that will appear at the top of the box are Menu, Expert Mode, Bonus Slots, How To, General, and of course, the Contact Us tab that helps players to get in touch with the online casino if they are unable to find the answers to their questions via the Help function. Complete payout tables and the rules of the game can also be found within the Help structure. In order to make cross-referencing easy for players, Microgaming has utilized hyperlinks for easy navigation.

Real Time Gaming

When looking for the Help function in a Real Time Gaming powered online casino, players simply need to look at the bottom of their screens at the bottom tool bar. Table games and slots use the Help function in different ways. When clicking on the Help tab for table games, a new and independent help page is used. When clicking on the Help tab for slot games, players will stay within the main game, and will be shown payout tables and the rules of that specific game.

For more information of where to find the Help function at Playtech, Vegas Technology, and Rival Gaming powered online casinos, read Finding the Help Function in Online Casinos - More Resources.