Finding the Help Function in Online Casinos - More Resources

June 03, 2011 | Article Category: Online Casinos

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In the first article of this two-part series, you read about the usefulness of the Help function, a tab or button that is found when playing specific online casino games in order to give players more information regarding rules, payout tables, and other useful information. The Help function is usually used before calling Customer Services as it can easily guide players to the answer they seek.

The Help function, however, is located in different places on the screen for each online casino software provider. The software providers Mirogaming and Real Time Gaming were covered in the first part of this article, Finding the Help Function in Online Casinos. The two articles will guide players as to where they will find the Help functions and what they should expect to find available when pressing the Help button for some of the major players from the long list of online casino software providers. Playtech, Rival Gaming, and Vegas Technology will be covered in this article.

Playtech

When playing in Playtech powered online casinos, players need not search the screen to find the Help function. The Playtech Help is easily available, but it is not one click away as it is on many other sites. Players simply have to go to the bottom tool bar and first click on the Menu button. Once a player has clicked on the Menu button, one of the functions that is offered is Help. The Playtech help is given in one long document. Many details are given, covering all areas of the games, except for pay tables. Pay tables are found in the main game screen, and not repeated in the Help document.

While the single document may make it a little more difficult to access specific information, Playtech has added a unique and helpful feature for their players. The Playtech Help function describes how players can perform certain necessary tasks by using short keys. This means that players can use keyboard shortcuts if they wish to do so, rather than having to use a few clicks of the mouse to get to the same place.

Rival Gaming

In order to find the Help function at Rival Gaming online casinos, players should look for it at the bottom of the screen in the left hand corner. As with Playtech, the Help is also found in a single page. The section for table games gives information on options that players can choose, explanation of terms, game rules and payouts. In the slot games section, players will find information explaining how to play the bonus games, and an explanation for the different symbols.

Those who need to contact the online casino can do so via a link to live help that is found on the right hand side of the Help page. Other details of how to contact the online casino in question are also available on the right hand side of the page.

Vegas Technology

The Help function is found in the top right corner of the page. The help sections are divided by menus, making it fairly easy to find what players need. To learn how to place wagers and how to start a game, players need to look under the How to Play menu. Other topics found in separate sections are Bonus Side Bets for table games, Bonus Games for slots. In the Payout section, the information that is provided on the regular game screen is found here too.

There are a number of buttons that can be used for various functions that are available on the game screens. These are described and explained in this section. Although Vegas Technology offers good information through the Help function, the Help screen must be toggled with the main screen that the player is currently on. This can be somewhat inconvenient. Vegas Technology acknowledges this fact, and offers their players the choice to print out the Help section, and have their own hard copy to flip through.

For any online casino software providers that may not have been listed here, players can simply contact the online casino Customer Service department to ask where they can locate the Help function if it is not easily available.

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